Effective Date: May 24, 2026
At Veterans Coffee LLC, customer satisfaction is important to us. If you experience an issue with your order, please review our refund and return policy below.
1. Return Eligibility
We offer a 15-day return and refund policy from the date your order is delivered.
Refunds or replacements are only available if the product arrives:
- Damaged during shipping
- Broken or leaking
- Incorrect item received
Due to the consumable nature of coffee and tea products, we do not accept returns or offer refunds for:
- Opened or used products
- Change of mind
- Taste preferences
- Orders placed incorrectly by the customer
2. Damaged Orders
If your order arrives damaged, please contact us within 15 days of delivery.
To process your request, please provide:
- Your order number
- Clear photos of the damaged package and product
- A brief description of the issue
Requests submitted without proof of damage may not qualify for a refund or replacement.
3. Refund Process
Once your request is reviewed and approved, we will issue:
- A full refund to your original payment method, or
- A replacement product at no additional cost
Refund processing times may vary depending on your bank or payment provider. Most refunds are processed within 5–10 business days after approval.
4. Non-Refundable Items
The following items are non-refundable:
- Opened coffee or tea products
- Gift cards
- Sale or clearance items
- Products damaged due to misuse or improper storage
5. Shipping Issues
Veterans Coffee LLC is not responsible for delays caused by:
- Shipping carriers
- Incorrect shipping addresses provided by customers
- Weather conditions
- Lost or stolen packages marked as delivered
Please ensure your shipping information is accurate before placing your order.
6. Contact Us
If you have questions regarding your order or need assistance, please contact us:
Veterans Coffee LLC
Website: https://veteranscoffeellc.com
Contact Page: https://veteranscoffeellc.com/pages/contact
Email: kenneth@veteranscoffeellc.com
